SURVEY AND FEEDBACK

CUSTOMER FEEDBACK & SATISFACTION SURVEY FORM

Dear Customer,

At ODERA Training Academy, we are constantly looking for ways to improve the quality of our services. Consequently, as a valued customer, we need your opinion and ratings of our performance on our NDT Training Courses and PCN/ASNT Exams offered/facilitated because we see this as the essential information we can receive. Please help us do the job you deserve—the best possible!

Please select the response that best represents your views. Scores are classified as Excellent, Good, Adequate & Poor. See below.



EXCELLENT: 9–10; GOOD: 7-8; ADEQUATE: 5–6; POOR: =<4

S/N Questions Excellent Good Adequate Poor N/A Comments
1 Compliance with Safety requirements and standards
2 Cleanliness and order on Training & Exam Premises
3 Quality of Course Syllabus & Curriculum
4 Quality of Course Content
5 Quality of Course Notes, Training materials & Instructional Techniques
6 Skill of Tutors & Teaching Staffs
7 Training & Exam Delivery
8 Invigilators Performance
9 Adherence to time in accordance to Training Course Plan/Schedule
10 Training & Exam Price
11 Modern NDT Equipment
12 Sufficient NDT Equipment for Training & Exam
13 Sufficient no of Training Specimens
14 Overall Impression & Satisfaction